This Privacy Policy applies to websites operated by New World Project LLC, including gethirelief.com, try.gethirelief.com, and myhirelief.com.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual Web pages or products you view, which Web sites or search terms refer you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log files" track actions that occur on the Site and collect data including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamp.

- "Web beacons," "tags," and "pixels" are electronic files used to record information about your navigation of the Site.

HiRelief’s website also uses cookies and similar tracking technologies to help keep track of items you place in your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via email or SMS if you have opted in to receive such communications.

In addition, when you make a purchase or attempt to make a purchase through the Site, Payment details are processed securely through third-party payment processors. We do not store full credit card numbers.

We use Microsoft Clarity to analyze general user behavior on our website, such as how visitors navigate pages, click elements, and scroll. The information collected is anonymized and helps us improve the user experience. We do not collect sensitive data through Clarity, including medical information, form content, or payment details.

When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.

We use the Order Information we collect generally to process any order placed through the Site (including processing payment information, arranging for shipping, and providing invoices and/or order confirmations). In addition, we use Order Information to:

- Communicating with you;

- Screening our orders for potential risk or fraud;

- In line with preferences you have shared with us, provide you with information or advertising related to our products or services; and

- We may contact you by phone or SMS to assist with completing your order, especially in cases of declined or incomplete payments. This contact is strictly transactional and not promotional in nature.

We use the device information we collect to help us identify potential risks and fraud (specifically, your IP address) and, more generally, to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the Site and to evaluate the success of our advertising and marketing campaigns, and then optimize them for a better customer or potential customer experience.).

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store: you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your personal information here: https://www.google.com/intl/it/policies/privacy/. You can also turn off Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for the information we receive, or to otherwise protect our rights.

We do not use precise location data for location-based SMS marketing.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can turn off targeted advertising using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can turn off some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.

By signing up for text notifications from New World Project LLC, you agree to receive automated marketing text messages from us about our products and services at the phone number you provide when you sign up, and that messages may be sent via automated telephone dialing or other technology. The frequency of the messages is recurring. Consent is not a condition of purchase. Message and data charges may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to unsubscribe and HELP or HELP for customer service. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to unsubscribe by any means other than texting to the above withdrawal commands is not a permitted means of opting out.

When you provide your mobile phone number and opt in to receive text messages, we use this information solely to send you transactional and marketing messages related to HiRelief, such as order updates, promotional offers, and cart reminders. Phone numbers collected for SMS purposes are stored securely and are not sold or shared for third-party marketing purposes.

Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to request that it be corrected, updated, or deleted. To exercise these rights, please contact us using the information below.

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete that information.

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal data from a minor without verified parental consent, we will delete that information promptly. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by e-mail at support@myhirelief.com .

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about this policy or our data practices, contact: New World Project LLC support@myhirelief.com

Last Updated: 18 Feb 2026